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Return Policy

Customer satisfaction is our priority. If you're not completely satisfied with your purchase, we invite you to consult our return policy to understand how to return your items.

  1. Right of Withdrawal

You have the right to return your purchase within 14 days from the date of receipt by providing a valid reason to our email address. This 14-day period complies with the right of withdrawal under current e-commerce regulations.

  1. Return Conditions

To be eligible for a return, the item must meet the following conditions:

  • It must be in the same condition as when you received it: unused, undamaged, and with the original packaging intact.
  • All materials and accessories originally provided with the item must be included.
  • Custom or made-to-order frames cannot be returned unless they are defective or damaged upon delivery.
  1. Return Procedure

To initiate the return process, follow these simple steps:

  • Contact us via email at info.posters4all@gmail.com, including your order number and a brief description of the reason for the return.
  • We will send you instructions on how to proceed and the address to ship the item back.
  • Once we receive your return, we will notify you via email and proceed with the product verification.
  1. Return Shipping Costs

Return shipping costs are the customer’s responsibility, except in the following cases:

  • The item arrived damaged or defective.
  • The wrong item was received.

In these cases, we will cover the shipping costs and arrange the pick-up.

  1. Refund

Once the return is received and verified, we will notify you of the approval or rejection of the refund.

  • If approved, the refund will be processed, and the amount will automatically be credited to your credit card or original payment method within 7-10 business days.
  • If you paid via cash on delivery or bank transfer, we will request your details for a direct refund to your account.
  1. Defective or Damaged Products

If the product you received is defective or damaged, contact us immediately within 48 hours of delivery, including detailed photos of the defect or damage. We will resolve the issue with a refund at no additional cost.

  1. Exclusions

We do not accept returns for:

  • Custom frames and posters: All custom-made items are created specifically for you and cannot be returned unless they have defects or errors in their creation.

Contact Us

For any questions or clarification regarding our return policy, you can contact us via email at info.posters4all@gmail.com or through the live chat on our website.